"We can easily create invoices and tax receipts with just a few clicks."

Stephanie Marchment
Childcare Owner
Features & Updates

Why We Make Customer Service a Priority at Sandbox

Gavin Wieske
February 14, 2017

Do you ever sit back and consider how far technology has advanced over the last decade? From the launch of streaming video by Youtube, the release of the first smartphone by Apple and now the near-reality of self-driving cars, technological advancements significantly change the way that we work and play every day. There have also been some major changes in the SaaS (Software as a Service) industry over the last few years. With new software launching all the time, it can be difficult to keep up with everything that is available, but choosing the right software for your child care center will help you manage and complete your tasks throughout the day. There are a number of things to keep in mind when looking for the right software for your child care center. Most evaluation focuses on the features that the software offers and the purchase price. However, another important aspect to consider is customer support. You probably won’t need customer support often, but when you do need it you want to make sure that there’s someone available to answers your questions and resolve your issue quickly. At Sandbox Software we make supporting our customers a top priority, and heres why.

Software can be complicated and overwhelming, especially for new users. Our priority is to make Sandbox software intuitive, so that it can be easily navigated and learned as quickly as possible. However, there are always times when customers have questions, or need assurance that they’re using the software correctly. This is when great customer support is critical. Making a priority of customer support ensures that our customers receive the help they need in a timely manner, and allows us to create and maintain relationships with those who we value most. At the end of the day your Software is a service and the availability of great, ongoing customer support should be a very important consideration when choosing software for your child care center.

At Sandbox Software we provide support for our customers in many different ways. Phone support is available for all of our clients and free trial users, and it’s often the best option when you have a quick question, or are looking for help immediately. Surprisingly, many software companies do not offer phone support, while others charge an additional fee for this service. At Sandbox, our unlimited customer support is included at no extra charge, so you can call us as often as necessary. We also offer training materials such as instructional videos on our Sandbox Youtube Page, FAQ’s and live web training sessions when you initially purchase Sandbox Software. These various training options enable us to effectively support our customers right from day one.

Today, people rely on software to complete many different tasks such as accounting, project management, administration, etc. Completing these tasks efficiently is critical for them and their company. Recent studies show that over 80% of customers leave a company as a result of bad customer service. Having customer support as a high priority at Sandbox has allowed us to build great relationships with our customers and we love the feedback we receive.

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