Sandbox Receives G2 Best Support Award
When providing management software for childcare, daycare and preschool centers, there are many moving parts involved. The product itself is obviously front and center for users and prospective buyers. However, customers are the most important part of any business, so effective engagement and empathy through customer service is an essential part of a software package.
Being in the child care industry for many years, we have noticed that many owners and educators are more passionate about children than technology, and spend their time accordingly. This is exactly the way it should be. As a result, however, some of our users are not always the most tech-savvy, nor are they interested in spending more time behind the computer and less in the classroom.
This is where Sandbox comes in. When building a platform to help child care teams increase productivity by completing their daily tasks quicker and easier, we put a heavy focus on providing an easy-to-use platform. However, no matter how intuitive the software, there is always going to be a learning curve when using a new product.
For this reason, our team also decided to focus significant time and resources on our customer service experience. We wanted to ensure that alongside our intuitive software, customers would receive the help they need, when they needed it, in order to navigate the learning curve as painlessly as possible.
With these goals in mind, we are excited to share that we have recently received an award for Best Support from G2, a platform focused on connecting tech buyers with the best solution for their needs.
Who is G2?
G2 is the largest tech marketplace in the world which allows online visitors to discover, review, and manage the software they require. In 2012 five entrepreneurs started G2 as an answer to their question, "Why is it easier to get unbiased information about a $100 hotel room than a $100,000 piece of software?"
Today G2 boasts over 1,000,000 reviews for thousands of software products and over 4 million visitors. They have also raised over $100M in several rounds of funding.
So what exactly does G2 do? G2 essentially provides authentic peer advice in real time to support people through their buyer's journey. This allows actual users of software to give candid feedback and reviews of products to help others decide whether or not a particular product is a good fit for them.
What does this mean for Sandbox?
This award is another exciting achievement for the whole team and especially the customer support team. It tells us that we are on the right track and validates our hard work to make our customer's lives easier!
So how did we do it? We started with providing comprehensive product support through phone and email contact, for which we have always received appreciative feedback. However, things really took off when we launched the in-app chat.
By providing quick and easy access to our customer service experts in addition to traditional phone and email support, we were able to take support to the next level and help customers resolve issues quicker than ever before.
Even though we are excited about this milestone, this only increases our motivation to continue providing great service. We are always looking to improve our customer experience in any way we can, which is why we always appreciate your feedback.